Now Hiring / Customer Service & Sales Assistant
Saardé is a design-led lifestyle brand creating considered goods for
home, senses, and self. We are looking for an organised, proactive, and
customer-focused team member to support customer service, retail operations in the Rosebery Store, and wholesale growth initiatives across the business.
This role combines operational coordination, customer service, retail support, and project management, with a strong focus on communication, organisation, and continuous improvement
THE ROLE
- Respond to customer enquiries across email and online channels
- Manage online returns, exchanges, and customer complaints and provide support for retail escalations when required
- Maintain fast and professional customer response times
- Develop and maintain customer service templates aligned with Saardé tone of voice
- Identify customer experience improvements and friction points and share customer feedback insights with relevant internal teams
- Assist in refining post-purchase communication flows and FAQs
- Support the development of internal customer service procedures and policies
Retail Operations Support
- Support day-to-day operations of the Rosebery store, including assisting customers in store
- Assist with stock replenishment and store presentations
- Assist in maintaining strong operational organisation across retail environments
Wholesale Customer Service and Support
- Assist in developing wholesale expansion opportunities aligned with the Saardé brand
- Support outreach and relationship-building with prospective wholesale partners
- Maintain accurate lead tracking and communication records
- Assist the Wholesale Sales agent make sure high standard service and delivery is executed.
Reporting & Administration
- Maintain clear and organised operational documentation
- Track customer feedback trends and operational improvement opportunities
- Support maintenance of operational records and compliance documentation
To apply please email shenol@saarde.com and be sure to include your CV and a cover letter in your application letting us know why you are interested in this position.
What We are Looking For
- Strong communication and organisational skills
- A proactive and solutions-focused mindset and High attention to detail
- Ability to manage multiple tasks and priorities.
- Interest in customer experience, retail operations, and lifestyle brands
- Confidence working independently and collaboratively
- Strong written communication skills
- Experience in retail, customer service, operations, or wholesale support preferred
About the Role
- Based in Sydney / Rosebery
- Combination of operational, customer service, and retail responsibilities
- Opportunity to grow within a design-led lifestyle brand
- Flexible and collaborative working environment
- Exposure to retail, wholesale, customer experience, and operational development
Now Hiring Retail Consultants
At Saardé we carefully create goods for home, senses and self that are high quality, well designed and bring simple pleasure to anyone who uses them. Our objective has always been to elevate people’s everyday lives. We are looking for warm and inspired individuals to cultivate this ethos at our new Surry Hills Flagship store.
A beautifully designed new flagship store will provide the backdrop for you to assist customers in having a memorable and elevated experience that is beyond the expected or the usual.
The Role
As a Retail Consultant, you embody our desire to provide our customers with a beautiful and elevating experience. This role demands an exceptionally high level of service, where warmth and attention to detail create a welcoming and memorable shopping experience for our customers.
What we are looking for
Experience: Previous experience in a luxury retail or hospitality environment is highly preferred. A proven track record of delivering exceptional customer service is essential.
Effective selling skills and the ability to drive commercial outcomes
Mindset: Open mindset and deep curiosity seeking to understand others, listen and engage without judgement and act on diverse perspectives
Store Presentation: Maintain the store’s visual merchandising standards, ensuring that displays are immaculate and reflect the luxury nature of our brand.
Skills: Strong interpersonal and communication skills with the ability to connect with customers on a personal level.
Passion: A genuine interest in design, homewares and lifestyle products. A passion for providing a memorable and high-quality customer experience.
Attitude: Warm, approachable, and professional demeanour. A positive attitude with a willingness to learn and adapt in a dynamic retail environment.
Availability: Flexibility to work retail hours, including weekends and public holidays, as required.
What we offer:
- Competitive salary Generous employee discount on all products.
- Opportunities for career growth and development within an exciting, creative and growing company.
- A supportive and inclusive team culture. Training and development programs to enhance your product knowledge and core skills
- An environment where your work is significant and your input matters.
To apply please email @saarde.com and be sure to include your CV and a cover letter in your application letting us know why you are interested in this position.
Skills and Experience
- 3–5 years’ experience in marketing, ideally within lifestyle, fashion, interiors, or design sectors.
- Strong project management and event coordination skills.
- Proven experience in community marketing, partnerships, and campaign management.
- Excellent copywriting and communication abilities.
- Strong creative judgment with a passion for visual storytelling and brand culture.
- Proficiency in tools such as Meta Suite, Klaviyo, Google Analytics, and Shopify.
A balance of creative intuition and commercial acumen.
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Why Join Saardé
At Saardé, we value excellence, integrity, and creativity. This is a role for someone who wants to make a real impact — shaping how a growing design brand connects with its audience across digital and physical worlds.
You’ll work closely with the founders and leadership team, gaining exposure to all facets of brand direction, product, and creative development. Your work will directly influence Saardé’s growth, visibility, and evolution.
How to apply
If you’re inspired by thoughtful design and motivated to create meaningful brand experiences, we’d love to hear from you.
Please send your CV, and a short cover letter to shenol@saarde.com
