Refund policy

We design our pieces to be lived with, kept for a long time, and enjoyed as part of everyday life.

If something isn’t quite right, we’re here to help

Returns & Exchanges

We accept change of mind returns on both online and in-store purchases 

Online Orders
Returns are accepted within 30 days of your order being dispatched.

In-Store Purchases
Returns are accepted within 14 days of purchase.

Items must be:

• unused
• in original condition
• in original packaging

Proof of purchase is required for all returns.

For online returns, shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Once your return is received and assessed, we’re happy to offer an exchange or store credit, which can be issued more quickly. Refunds to the original payment method are also available, though they may take a few business days to appear

If your order was delivered later than expected, please reach out to our team, we’re always happy to assist.

If you’re unsure about colour or about selecting the right piece, our team is here to help guide you before you purchase. As with many natural materials, colours may appear slightly different depending on the lighting and your device display.

Commercial & Project-Based Use

Our pieces are created for considered, long-term use in the home.

Orders placed or identified as being for commercial use, styling, photoshoots, hire, or staging property are not eligible for return.

For projects of this nature, we offer dedicated trade accounts and product hire options. Our team is always here to help guide you toward the most suitable approach.

Large & Bulky Items

Some larger pieces require additional care in handling and transport.

Items classified as large or bulky, including bed heads, original artworks, and selected furniture, are not eligible for standard returns.

Return shipping and any associated collection fees are the responsibility of the customer.

International Orders

For international orders, our team does not facilitate returns.

If you’d like to return an item, you’re welcome to arrange this independently at your own cost. We recommend using a tracked service, as we’re unable to take responsibility for items in transit. Original shipping costs are non-refundable.

We accept returns within 30 days of purchase for items that are:

• unused
• in original condition
• in original packaging
• un opened for self-care products

Please contact us before you orginise your return

Non-Returnable Items

We’re unable to accept returns on:

• sale items
• gift cards
  

A Note

We aim to keep our approach fair and thoughtful, both for our customers and for the way we run our business.

If you’re unsure about a piece, our team is always here to help guide your decision before purchase.

Proof of Purchase, Refunds and Return

Proof of purchase can take the form of a receipt (paper or electronic) or a bank statement, or if your purchase was recorded against your customer profile, it can be found in our system.

If you have a gift receipt, we will provide you with an exchange or gift card.

Full Priced Products

• Item(s) must be in original condition and original packaging, including any packaging
• Goods must be unused, unwashed and unmarked.
• Item(s) must be returned within 30 days of the date of purchase
• We offer a full refund, exchange, or store credit if goods reach us as described above

To commence a return, please follow the prompts here.

To ensure your return is processed as quickly as possible, please write your order number clearly on the front of the package or on a piece of paper inside.

Please allow up to 5 business days after your return has reached our warehouse for the refund to be processed. This timeframe may be extended slightly during holiday and promotional periods. Refunds will only be issued to the original form of payment.

Please note that custom, made-to-order products such as the Framed Prints are not available for returns or exchanges.

Gift

If your gift isn’t quite right, we’re always here to help you find something that feels better suited.

Gifts can be exchanged within 30 days of purchase with a valid gift receipt, either online or in-store.

You’re welcome to select another item or a Saardé e-gift card. If you choose something of greater value, the difference will be payable. If you select something of lesser value, the balance will be issued as a Saardé e-gift card.

Refunds can only be processed to the original purchaser, in line with the original payment method.

To arrange an exchange, please contact us at hello@saarde.com or visit us in-store with your gift and receipt.

Promotional Periods (End of Season or Black Friday Sales)

During sale or promotional periods, items are considered final.

As such, we’re unable to offer refunds for change of mind on these purchases. Exchanges or store credit may be offered for the amount paid.

Return shipping for sale items is the responsibility of the customer.

Orders placed during promotional periods cannot be amended or cancelled once confirmed.

Sale items cannot be used in conjunction with any other offer or discount.